Traxify's - Return and Refund Policy Overview
Last updated: May 28, 2025
Understanding Traxify.ae's return and refund policies is crucial for managing your dropshipping business effectively. Here's a detailed breakdown:
Handling Customer-Initiated Returns from Platforms like Amazon or Shopify
Return Process
- When a customer returns a product purchased through platforms such as Amazon or Shopify, Traxify.ae retains the returned item until the 30th of each month.
Seller Options
- Reclaiming the Product: Sellers have the option to request the return of these products to a specified address.
- Unclaimed Products: If no request is made by the seller by the 30th, Traxify.ae reserves the right to dispose of the unclaimed items.
- Refund Policy: For these customer-initiated returns, Traxify.ae does not issue a refund to the seller.
Cash on Delivery (COD) Returns
- Return Process: In cases where a COD order is returned, Traxify.ae processes the return promptly.
- Refund Policy: Traxify.ae provides a full refund to the seller for the returned COD item, ensuring that the seller does not incur a loss from the transaction.
Key Points to Remember
- Timely Communication: It's essential for sellers to communicate their intentions regarding unclaimed returned products before the 30th of each month to avoid disposal.
- Policy Awareness: Familiarize yourself with Traxify.ae's return and refund policies to manage your inventory and finances effectively.
